A review: SMART Postpaid Retention via HOTLINE SUCKS BIG TIME to the LAST Drop
If you are planning to avail of SMART Postpaid Retention via Hotline, don't dare to dial that digits *887 if you don't want to have a miserable months or years. Here is my experience with their hotline. February 13,2014: I requested to avai of retention via hotline and availed of Plan 349 with FREE Alcatel One Touch Inspire 2. I opted to change my Plan to All-In Plan 500 since my friend availed of it (We have the same Plan 349) and the customer service representative told me that I can avail of it without presenting any document, they call it Plan Upgrade. I called their hotline again to follow up my concern regarding my Plan upgrade but the customer service I talked to now, a different one, told me that I CANNOT AVAIL of the said Plan upgrade without presenting proof of income since my past 6 months average usage did not reached 500. So I was a bit shocked why they have now different arguments. Because of this, I opted to CANCEL all of my applications in their hotline....